Every day, Dollar Energy Fund helps utilities manage their customer relationships. Since 1983, we have specialized in the administration of a variety of low-income programs, utility consumer education and customized software technology. Find out how our experience can help you.
Even better? By choosing Dollar Energy to support your organization’s customer management activities, you help sustain an organization that is committed to making a difference in the lives of our neighbors.
What can Dollar Energy Fund do for you?
Disconnects hurt everyone, but the costs of providing service continue to add up. When your customers can’t pay, it impacts your cash flow, costs you money in collection activity, and creates liabilities when disconnected customers use risky methods to keep heat or light in their home. What can you do?
Customer Assistance Program
As a utility company, you face challenges like no-pay or slow-pay customers, just like any business might. Yet, as a provider of a life-sustaining service you have an extra level of responsibility. Customer Assistance Programs (CAPs) can help move your customer toward self-sufficiency by helping them manage their bills and keep the money flowing in the right direction.
Weatherization Programs are designed to help customers manage their utility bills through the utilization of energy efficiency measures. Dollar Energy Fund understands the value of these programs to the company and the customer.
Software As a Service
Over two decades of experience in low-income programming has generated the expertise to create software solutions for program administration. All products are supported by Dollar Energy Fund – updates and maintenance are our responsibility so you always have a state-of-the-art product with none of the internal work!
Call Center Services
Do you have an important message your customers must hear? A courteous phone call made by trained professionals can be the most effective way to reach your customers: it commands attention, fosters a positive relationship and is interactive so you can get feedback or information. It is the most effective way to get your message across.
Need to inform your customers about a new program you are offering or how to reduce their energy consumption? When you help your customers make better choices, you make better customers. Consumer education programs improve customer behavior. Dollar Energy Fund provides consumer education programs designed around your needs. We have the expertise to manage your campaign for maximum results.
When your customers can’t pay their bills, regular collections activity may not be effective. Most people want to pay their bills but may have a hard time managing their money. Sometimes all your customers need is a modest amount of counseling to get them back on track. What can you do?
Water Assistance Program
Are you trying to find a way to assist your low-income customers, decrease your collection costs and increase your return on investment from this hard to reach customer base? Dollar Energy Fund’s Water Assistance Program design has proven results on a national level.