• Special program administration: contacting, educating, enrolling customers as well as verifying eligibility and processing applications.
• Specialized customer service and communication skills that get results among highly diverse customer bases.
• Capturing relevant data and building sophisticated technologies to communicate our results to our clients.
• Training individuals to be professional customer service representatives and quality employees for organizations who struggle to find good help.

Even better? By choosing Dollar Energy to support your organization’s customer management activities, you help sustain an organization that is committed to making a difference in the lives of our neighbors.

Contact Dollar Energy Fund today to learn how we can help you achieve the benefits listed below.

Reduce collection activity and charge offs?

• Collection activities sap internal resources, costs you money and negatively affects your bottom line, especially if you never collect the money owed.

Promote better bill-paying behavior among your customers?

• Many people lack the fundamental skills to manage their financial situations. Sometimes they need help deciding how to prioritize their spending. Other times they need temporary financial aid or a payment program to help them get out of a bad situation. Dollar Energy can help your customers overcome their situations and become good customers.

Explore your tax benefits?

• What better way to earn tax credits for your company than to contribute directly to your own needy customers? Donations to Dollar Energy Fund’s Hardship Program and many other programs provide tax deduction opportunities. Dollar Energy can implement and augment your charitable programs to help you receive the most favorable tax treatment from the IRS.

Multiply your invested dollars?

• Dollar Energy’s own efforts – to seek grants, to fundraise, and to earn money from its social enterprises – compounds your investment in our Hardship Program.
• Reducing collections activity and charge offs and improving cash flow result when you partner with Dollar Energy Fund to support your customers.

Safeguard and improve your public image?

• Desperate people use risky methods to keep the heat and lights on; keeping households connected reduces your risk and keeps your public image spotless. Make headlines for helping lift people out of poverty; Dollar Energy helps you make the most of media opportunities.

Streamline special program intake and application processing and reduce strain on internal resources?

• Providing manpower to manage special programs like hardship funds or customer assistance programs drains resources and requires a specialized kind of training. Dollar Energy has experience administering special programs since 1983. Let our trained specialists contact, verify eligibility, process applications and keep your program running smoothly for a fraction of what it would cost you to do it in-house.
• Our sophisticated accounting methods make customer account reconciliations easy and efficient; Electronic Funds Transfer capabilities lower costs and offer fast turnaround.

Contact, educate and enroll a diverse population as members or participants in a program?

• Reaching people by phone can be a challenge for any organization; getting results – educating, enrolling, verifying information – can be even more of a challenge.
• Dollar Energy has developed a professional, courteous, and most of all, effective call center that is flexible enough to meet the needs of many organizations.

Employ highly-skilled customer service workers that are trained to your specification?

• Finding and keeping quality employees is a challenge for any organization.
• Dollar Energy trains individuals to be valuable employees, teaching them customer service and workplace protocol, life management skills, and computer skills to make them better employees in your organization.