Customer Assistance Program (CAP)
- Your payment is based on your income and household size, not usage.
- Pay on time, in full and a portion of your back balance may be forgiven!
- Income Guidelines: Customers who are eligible for CAP will have gross (before tax) income at or below 150 percent of the Federal Poverty Income Guidelines.
Am I eligible?
To participate in a CAP, your income must be at or below 150 percent of the Federal Poverty Income Guideline. Click here to use our Income Calculator.
How much will I pay each month?
CAP calculates your payments based on your income and household size, not your utility usage. Your utility company covers the difference between your CAP payment and your actual usage.
I owe the company a lot of money? Will I ever catch up?
If you make your full payment on-time every month, the utility company may forgive a portion of your back balance. So it is in your best interest to manage your money well and make the full payment on time each month. If you think you are eligible for CAP, please see below to find out how to apply.
How to Apply
Contact your utility company. Below is a list of numbers. Your utility company will screen you for eligibility and then refer you to an agency to complete your application or they will complete your application over the phone.
|Equitable Gas (PA & WV)
|Met-Ed, a FirstEnergy Company
|NFG – National Fuel Gas Company
|Penelec, a FirstEnergy Company
|Penn Power, a FirstEnergy Company
|Peoples Natural Gas
|PGW – Philadelphia Gas Works
|Valley Energy (CT Enterprise)
|West Penn Power, a FirstEnergy Company
Submit all required information.
Continue to pay your bill in full until your CAP payment appears. This can take 2-3 billing periods.
Pay your CAP payment on-time and in-full each month. Missed or incomplete payments can lead to dismissal from the program.