Dollar Energy Fund

Hardship Program

The Dollar Energy Fund’s Hardship Program assists eligible New Jersey American Water customers with their bills. Eligible Customers receive a one-time grant applied directly to their water bill.

Hardship Program:

  • Provides a grant directly to your New Jersey American Water utility account
  • Income Guidelines: at or become 200% of the Federal Poverty Income Guidelines

Am I eligible?

  • Use our Income Calculator to find out if you qualify based on income. Customers who are eligible for the Hardship Program will have gross (before tax) income that is between 0 percent and 200 percent of the Federal Poverty Income Guidelines.
  • Have you made a sincere effort to pay your New Jersey American Water bill? To be eligible, you must have paid at least $100 in the 90 prior to applying for the Hardship Program.

How To Apply

You must meet all guideline to be eligible to receive a grant. Click here to review all the program’s eligibility guidelines.

Step 1

Contact Dollar Energy Fund at 1-888-282-6816.

Step 2

Please have the following information available to complete your application:

  • Names of everyone in your household
  • Birthdates of everyone in your household
  • Social Security Numbers for everyone in your household
  • Proof of Income for everyone in your household
  • A copy of your most recent utility bill
  • Your utility account number
  • Proof of all utility payments made in the last 90 days

Step 3

Complete the Hardship Program application over the phone with a Dollar Energy Fund Customer Service Representative. You will be asked to fax or mail documentation to complete the application.

Step 4

You will receive written notification of your grant decision within four to six weeks. If you are awarded a grant, the money will be applied directly to your New Jersey American Water account.

Step 5

Continue to make regular utility payments. A Hardship Program grant is not a substitute for your regular monthly payment.