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COVID-19 Response

Our mission to improve the quality of life for households experiencing hardships by providing utility assistance and other services continues through this unprecedented time, and our goal is to remain as a resource for those who are struggling to afford basic utility service by offering our services to our neighbors in need.

Now more than ever, many of our neighbors are struggling to afford the cost of basic gas, water and electric service. Dollar Energy Fund has taken steps to ensure our Hardship Program will continue. We have also initiated measures to ensure the continuity of the other services we provide, including enrollments in Customer Assistance Programs.

 

Need Help?

In the midst of the COVID-19 pandemic, Dollar Energy Fund is currently operating with limited staff resources and is adjusting to remote workforce arrangements, therefore, we anticipate longer than normal phone wait times for our customers. We apologize for the inconvenience and appreciate your cooperation and understanding.

If you are currently without utility service, or if you have received a termination notice, please contact your utility company directly. Many of our utility partners, along with their government oversight entities, are temporarily modifying their guidelines and policies to allow for leniency towards customers facing utility service terminations. Your utility company will provide you with the latest information regarding how this situation effects their customers.

Utilities are committed to working with consumers to address these challenging circumstances – but they need to hear directly from families and businesses who are experiencing problems so they can begin those individual conversations about what resources and options are available. It is important to work directly with your utility company to get a plan in place if you need assistance now, but it will also minimize future financial challenges when the emergency has passed.

 

Help a Neighbor in Need

With many facing uncertain financial situations, Dollar Energy Fund anticipates a significant increase in demand for our services in the coming months. To meet the demand for assistance, Dollar Energy Fund relies on the generosity of neighbors helping neighbors. If you are able to help, please consider making a contribution through our online donation portal or by adding a donation of one dollar or more to your monthly utility bill.

 

When making a contribution to Dollar Energy Fund, you can rest assured that your donation will be used to provide immediate and direct assistance to a family in need.

Our utility partners provide a dollar-for-dollar match.

  • $50 donation = $100 in utility assistance after utility partner match
  • $100 donation = $200 in utility assistance after utility partner match
  • $180 donation = $360 in utility assistance after utility partner match (the average grant amount for a family)

100% of all donations are used to provide grants to households.

Our utility partners recognize the importance of helping the community and play an integral role in Dollar Energy Fund’s ability to provide assistance grants to those in need. Due to our unique funding model, utility companies make a separate donation to cover our administrative fees, so 100 percent of all individual donations are used to provide utility assistance grants to limited-income households.

Your donation will stay within your area to help neighbors in need.

Your donation will be designated for distribution in your area, allowing you to be a neighborhood hero for those struggling to afford basic utility services.

 

Our Heroes

Over the past several weeks, many businesses and community leaders have offered overwhelming support for our mission. They have joined hands with Dollar Energy Fund to help as many families as possible during this unprecedented time. We are beyond grateful for their contributions and unwavering support of their neighbors in need.

BNY Mellon

Dollar Bank

Dynegy

Simpson & McCrady

TriState Capital

Nationwide Impact

4 in 10 of Americans whose work was affected by the pandemic said they weren’t able to pay the rent, mortgage or utility bills; skipped medical care; or were at risk of going hungry.

41% of working-age adults say their families have experienced a job loss, a decrease in work hours or other employment-related declines in income in recent weeks.

More than half of the households supported by Dollar Energy Fund have children under the age of 18.

20% of households that receive a grant from Dollar Energy Fund have seniors (62 years old or older).

3,912 Senior Citizen Households Assisted During Our 2018-2019 Program Year