Kentucky American Water’s H20 – Help to Others Program

The H20 – Help to Others Program, which is administered by Dollar Energy Fund, assists eligible utility customers with their Kentucky American Water bills. Customers may be eligible to receive a grant that’s applied directly to their utility bill. Program guidelines and eligibility requirements are subject to change.

Program Dates

Open from October 2, 2023, through September 30, 2024, to eligible applicants regardless of service status.

Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.

Sincere Effort of Payment

Applicants must have paid at least $25 on their Kentucky American Water account in the six months prior to applying for a grant.

Pledges made on an applicant’s behalf and other grants cannot be counted toward the sincere effort of payment. Exceptions may be made in cases of extreme hardships.

Balance Requirement

Applicants must have an outstanding balance on their Kentucky American Water bill of at least $50.

Maximum Grant

The maximum grant amount an applicant may receive is $250. This maximum grant amount is subject to change based on available program funding.

Applicants can only receive one grant per utility, per program year. (10/2/2023 – 9/30/2024)

Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.

If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.

Additional Guidelines

All applicants must provide verification of income.

Income-eligible clients must apply for all federally-funded programs when those programs are open.

Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.

Name on account must be that of an adult who is currently living in the home.

Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.

Income Guidelines

Total gross household income must be at or below 225% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.