Neighbor to Neighbor Program

The AEP Ohio Neighbor to Neighbor Program lends a hand to those who are experiencing financial hardships and need help to get back on their feet. Administered by Dollar Energy fund, the program provides eligible customers with a utility assistance grant applied directly to their AEP Ohio bill. This grant helps limited-income customers maintain or restore their basic electric service. Program guidelines and eligibility requirements are subject to change.


2019 – 2020 AEP Ohio Neighbor to Neighbor Program

Program Dates

Heating Program

Open from November 1, 2019, through June 30, 2020, for services that are off or in threat of termination.

Cooling Program

Open from July 1, 2020, through September 30, 2020, for services that are off or in threat of termination.

The program will be closed from October 1, 2020, through October 31, 2020.

Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.

Sincere Effort of Payment

Applicants must have paid at least $75 on their AEP Ohio account in the 3 months prior to applying for a grant.

Pledges made on an applicant’s behalf and other grants cannot be counted toward the sincere effort of payment.

Exceptions may be made in cases of extreme hardships.

Balance Requirement

Applicants must have an outstanding balance on their AEP Ohio bill of at least $50.

Maximum Grant

The maximum grant amount an applicant may receive is $350.

Applicants can only receive one grant per program year (10/1/2019 – 9/30/2020) during either the heating or cooling program periods.

Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-by-case basis.

If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.

Additional Guidelines

All applicants must provide verification of income.

Income-eligible clients must apply for Heating HEAP, Cooling HEAP, Winter CRISIS, Summer CRISIS and PIPP when those programs are open.

Account must be residential, single home or apartment. No “cooking only”, commercial, industrial, or apartments with shared utility service.

Name on account must be that of an adult who is currently living in the home.

Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.

Income Guidelines

Total gross household income must be at or below 250% of the Federal Poverty Income Guidelines.

Use our Income Calculator to find out if your gross (before tax) income is within the range of eligibility for our program.

How to Apply

The best way to start seeking help is by calling AEP Ohio at 1-800-672-2231. They will provide you with information on a number of different assistance programs that are available to help low-income utility customers.

The Neighbor to Neighbor Program also partners with a network of Community Based Organizations throughout the state. These dedicated agencies provide application intake services for clients. Find an agency in your area with Dollar Energy Fund’s Agency Finder.

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Temporary COVID-19 Expanded Grant

AEP Ohio Expanded Cooling Grant Program will be available beginning July 15, 2020 through August 14, 2020 for customers showing proof of coronavirus hardship.  Applications instructions and eligibility guidelines will be available on this webpage on July 15, 2020.

3,912 Senior Citizen Households Assisted During Our 2018-2019 Program Year