Business Services

We are experts in utility program administration

Dollar Energy Fund specializes in the administration of limited-income gas, water, wastewater and electric utility assistance programs, creates customized software technology and offers a variety of customer service call center resources. Our programs utilize innovative techniques to provide our clients with quality solutions to better serve their customer base.

Introduction
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Dollar Energy Fund specializes in the administration of low-income utility assistance programs, creates customized software technology and offers a variety of customer service call center resources.

Our programs utilize innovative techniques to provide our clients with quality solutions to serve their customer base. Dollar Energy Fund specializes in the administration of low-income utility assistance programs, creates customized software technology and offers a variety of customer service call center resources. Our programs utilize innovative techniques to provide our clients with quality solutions to serve their customer base.

+

Years In Operation

$ Mil

Utility Assistance Grants

Families and Individuals

Our Services

We partner with 50 utility companies to provide solutions for a variety of customer programs. How can we help you?

Limited-Income Program Administration

Dollar Energy Fund has decades of experience in bridging the gap between the customer's ability to pay and the utility company's need to keep cash flowing in. As one of the largest hardship funds in the nation, Dollar Energy Fund has the resources and experience to deliver the results your utility desires through our low-income customer assistance program administration services.

 

We can provide:

  • Complete, turn-key program administration
  • Targeted assistance with specific areas of your programs (reporting, program design, agency training, recruitment)
  • Establishment and management of a Community-Based Organization network

 

“Dollar Energy Fund is dependable and dedicated to assisting customers–they understand the challenges facing limited income customers.”

Rita Black, Director, Customer Relations, Peoples Natural Gas Company

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Customized Program Management Software

Four decades of experience in the low-income utility assistance arena has fueled our creation of software solutions for program administration. Our cutting-edge software will not tax your internal Information Technology staff.

 

Our services include:

  • Licensed software packages for efficient administration of hardship funds, utility assistance and weatherization programs
  • Custom software designed to meet all of your needs with upgrades and maintenance managed by our team

 

“Working in multiple states has its challenges, but being able to partner with Dollar Energy Fund helps maintain consistency when appropriate, while allowing for specific nuances for each state’s design.”

Deb Davis, Manager, Universal Services, Columbia Gas of Pennsylvania/Maryland/Virginia

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Customer Service / Contact Center Solutions

If your organization needs to make meaningful contact with its customers, members or prospects, put our expertise to work for you. Dollar Energy Fund can manage your next outreach project through our call center, which is staffed with professional, trained customer service representatives.

 

Our services include:

  • Inbound and outbound calling programs
  • Program enrollment and recertification projects
  • Customized options tailored to your specifications
  • SMS/MMS technology and web-based self-help options
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Water Assistance Programs

Dollar Energy Fund has been at the forefront of water assistance program creation for more than 31 years. Our organization is an expert in building customized programs to fit the needs of your company while providing limited-income customers with unique water affordability options.

 

Our water services include:

  • Administration of customer assistance programs (CAP), bill discount programs, hardship programs and arrearage forgiveness
  • Disconnection prevention
  • Reconnection Assistance
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Lead Line Replacement Programs

Dollar Energy Fund will provide targeted assistance services to communities to replace lead pipes that endanger the health of children & families.

 

Our water services include:

  • Customer eligibility screening & verification
  • Online & in-person customer applications
  • In-home lead testing & verification
  • Program management software
  • Financial assistance facilitation
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Software and Services Spotlight

Our custom software products and service offerings allow our utility partners to better serve their customers while promoting efficiencies within their operations and administration processes.

iPartner
Oscar
MyApp
SMS/MMS Technology

Frequently Asked Questions

Dollar Energy Fund administers all types of utility programs, including:

  • Customer assistance programs
  • Hardship; One-time grant programs
  • Arrearage forgiveness
  • Lead line replacement
  • Weatherization
  • Pilot programs

Ready to learn more?

Our utility assistance administration services can provide you with efficient and cost-effective solutions to help you better manage your limited-income customer programs. We are ready to help you.

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Applications processed annually

Utilizing our customized software solutions, our staff processes more than 250,000 applications each year for hardship programs, customer assistance programs and other services.

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Calls handled annually

Our professionally-trained and courteous contact center staff is dedicated to assisting utility customers with gathering and verifying information, enrolling or processing applications.

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If you would like additional information on our services, or if you would like to see a demo of our software platforms, please fill out the form below.