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The men and women who work for Dollar Energy Fund are caring professionals who have the character, skills and ambition to provide the outstanding service our clients and partners deserve and that we, as an organization, demand.

We believe in rewarding performance and encouraging career growth. We support employees with training, a great working environment, competitive compensation and a comprehensive benefits package.

To apply for a position with Dollar Energy Fund, please email your resume to hr@dollarenergy.org. Please include a salary history and your preference for full or part-time employment.

Current Openings

Call Center Supervisor

Department: Call Center
Location: Pittsburgh, PA (Southside)
Job Title: Call Center Supervisor
Reports To (Title): Call Center Manager
Position Type: Full Time/Non-Exempt
Hours: Varies based on program requirements

 

Job Description

Summary: Coordinates activities of a team of Customer Service Representatives. This position is accountable for the accurate and timely performance and implementation of utility program activities in accordance with guidelines and stated objectives. The Call Center Supervisor will facilitate work and foster a positive work environment. The Call Center Supervisor is responsible for energizing and motivating the team, understanding all facets of their program and be able to perform all duties of their team members.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Maintains harmony among team members and recognizes diversity within the workplace and its customers
  • Recognizes and respects diversity among coworkers and customers
  • Works with team to build up responsibilities and accountability
  • Monitors service calls to observe employee’s demeanor, technical accuracy and conformity to company policies
  • Identifies errors in rep work and uses as a coaching opportunity
  • Ensures that all team members can perform all program functions with consistency
  • Handles escalated calls from customers, recommends appropriate resolution and follow up with reps as needed
  • Provides support to other employees as needed
  • Performs quality coaching and action plans as needed
  • Serves as a resource for a team of CSRs and answers questions about service, program guidelines and eligibility criteria
  • Uses CSR metrics to develop individual coaching plans to help them reach their goal
  • Provides timely feedback to individual CSRs regarding their metrics
  • Conducts annual performance evaluations with staff
  • Monitors a minimum of one call each month per CSR
  • Manages work assignments and identifies training needs
  • Prepares and submits all requested program and utility partner requests on a timely basis
  • Maintains ADP time cards on a daily basis for employees on their team
  • Recognizes and makes adjustments based on work volume
  • Documents contact with customers and maintains and updates customer files as appropriate
  • Identifies errors in mis-match report and uses as a coaching opportunity for the CSR that made the error to correct it
  • Identifies employees near promotion and bonus eligibility
  • Directs and implements day to day activities of program:
    • mail distribution
    • phone coverage
    • all customer contact and program correspondence
    • review of applications for program eligibility
    • data entry, updating and maintenance of customer accounts
    • monitoring pending applications and rectifying problem applications
    • removal process
    • dispute procedure
    • and other based on individual program needs
  • Enforces policies and procedures
  • Identifies and brings employee concerns and issues to the attention of call center management and/or human resources as necessary
  • Assists in employee investigations
  • Other duties as assigned

Qualifications: The successful candidate will have:

  • Multi-tasking capabilities and the ability to pay close attention to detail
  • Outstanding organizational skills
  • Outstanding people skills
  • Excellent interpersonal and communication skills both written and verbal
  • Problem solving skills
  • The ability to work under pressure and meet deadlines while remaining calm and effective
  • The ability to be a role model to others
  • A working knowledge of all programs
  • The ability to delegate work and set priorities for a team
  • Advanced computer literacy

Work Experience and Education Requirements

  • High school diploma or equivalent
  • One to two years supervisory experience

Work Environment

The work environment is an office setting. The work is sedentary in nature but may require occasional standing, walking, and lifting up to 25 pounds.

 


IT Manager

Department: Information Technology (IT)
Location: Pittsburgh, PA (Southside)
Job Title: IT Manager
Reports To (Title): Chief Information Officer
Position Type: Full Time/Exempt
Hours: Varies based on organizational requirements

 

Job Description

Summary: The IT Manager’s role is to ensure the streamlined operation of corporate technology in alignment with the business objectives of the organization. The IT Manager will plan, coordinate, direct and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. The IT Manager will work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions.

Essential Duties and Responsibilities: include the following.

  • Recognizes and respects diversity among coworkers and customers.
  • Performs all supervisory responsibilities associated with the IT department’s network and help desk staff, including employee related issues.
  • Establishes and maintains effective professional working relationships with co-workers, and every level of management.
  • Determines the goals of IT within broad outlines provided by the executive management and contributes to the continuity of computer services by providing necessary technical leadership and project coordination.
  • Forecasts costs and equipment needs for projects and programs as required and related to operations.
  • Stays abreast of the latest developments in technology and remains highly technically competent at all levels of data processing while striving for enhanced user productivity through implementation of new software technology where applicable, and the implementation of policies that more effectively utilize resources.
  • Prepares long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them. Assures responsiveness of long-range plans to corporate objectives.
  • Implements all IT policies and procedures, including those for architecture, security and disaster recovery.
  • Administers vendor, outsourcer and consultant contracts and service agreements.
  • Practices asset management for IT hardware and software.
  • Establishes and maintains relationships with contractors and equipment suppliers.
  • Enforces company policies and procedures.
  • Other duties as assigned.

Qualifications: The successful candidate will have:

  • Microsoft Office
  • Windows PC Operating Systems – XP and above
  • Windows Server Operating Systems – 2008 and above
  • Software installation processes and technologies
  • Multi-tasking capabilities and the ability to pay close attention to detail
  • Outstanding organizational skills
  • Excellent interpersonal and communication skills both written and verbal
  • Analytical skills with proven approaches to problem solving
  • Strong working knowledge of computer operations and related concepts
  • The ability to work under pressure and meet deadlines while remaining calm and effective
  • Computer literacy in Microsoft Word, Excel, PowerPoint, SharePoint and Outlook

Work Experience and Education Requirements

  • Bachelor’s Degree in Computer Science, Business, or other related field.
  • 5+ years of experience in networking and systems analyst experience positions.
  • Microsoft Server technology.
  • VMWare.
  • Cisco Switches, Meraki is a plus.
  • Demonstrated networks, operating systems, system monitoring, security and technology infrastructure experience.
  • Project Management experience.

Work Environment

The work environment is an office setting. The work is sedentary in nature but may require occasional standing, walking, and lifting over 50 pounds.

 


Dollar Energy Fund is an Equal Opportunity Employer.

Dollar Energy Fund is committed to a diverse workplace that embraces the differences of all staff, board members, customers and vendors. Our view of diversity is broad and deep as our respect and appreciation for race, color, age, sexual orientation, disability, gender, religion and national origin is complemented by an appreciation of diversity in thought and the diversity afforded by the richness of one’s life experiences.

We understand the value and the importance of our differences and we also understand that it is not enough to just tolerate differences, it is important to embrace them. By building a culture of respect, all people are free to reach their full potential. This is what makes Dollar Energy Fund a dynamic and successful organization.

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Top WorkPlaces

Dollar Energy Fund was selected as one of Pittsburgh’s Top Workplaces for 2016, making it the third consecutive year the organization has received this honor.

Best Place to Work

2014 Best Places to Work

Dollar Energy Fund was recognized as one of the Pittsburgh Business Times’ Best Places to Work for 2014.

4,045 Senior Citizen Households Assisted During Our 2017-2018 Program Year