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The men and women who work for Dollar Energy Fund are caring professionals who have the character, skills and ambition to provide the outstanding service our clients and partners deserve and that we, as an organization, demand.

We believe in rewarding performance and encouraging career growth. We support employees with training, a great working environment, competitive compensation and a comprehensive benefits package.

To apply for a position with Dollar Energy Fund, please email your resume to hr@dollarenergy.org. Please include a salary history and your preference for full or part-time employment.

 

Current Openings

Workforce Analyst

Department: First Energy/Peoples/Columbia/PA American Water
Location: Pittsburgh, PA
Job Title: Workforce Analyst
Reports To (Title): Career Development Manager
Position Type: Full Time/Non-Exempt
Hours: 8:00 a.m. – 4:30 p.m.

Job Description

Summary: The Workforce Analyst will monitor call center functions to improve efficiencies.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Recognizes and respects diversity among coworkers and customers.
  • Reviews MyApp administrative functions daily to ensure that work is managed in a timely way.
  • Monitors volume of out-going mail and paper income and other documents received to ensure work is assigned and completed in a timely manner.
  • Deploys resources based on call offs and absences.
  • Updates team assignments and updates staff appropriately.
  • Assigns call center clerical work to appropriate staff, including out-going mail, data entry, and other clerical functions.
  • Answers MyApp and CSR Help emails.
  • Recommends changes to create workflow efficiencies across all call center programs.
  • Evaluates CSR metrics to determine production bonuses and levels.
  • Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with various teams to achieve service level goals/business objectives for a multi-site operation.
  • Maintain constant communication with management to coordinate needed staffing adjustments based on current and forecasted results.
  • Produce call volume forecasts on a daily, weekly, monthly, and annual basis for multi-site operation.
  • Generates short and long-term staffing models and provides recommendations based on analysis.

Qualifications: The successful candidate will have:

  • High school diploma or equivalent
  • Two years of call center administration experience.
  • Knowledge of all software used to manage call center programs
  • Multi-tasking capabilities and the ability to pay close attention to detail
  • Outstanding organizational and time management skills
  • Excellent interpersonal and communication skills both written and verbal
  • Problem solving skills and planning experience
  • The ability to work under pressure and meet deadlines while remaining calm and effective
  • Computer literacy in Microsoft Word, PowerPoint, SharePoint and Outlook
  • Have the ability to organize/analyze data in a structured manner
  • Understanding of overall operational activities including phone, email, and chat support

Work Experience and Education Requirements

  • High school diploma or equivalent
  • Two years of call center administration experience.

Learning & Development Specialist II

Department: Customer Contact Center
Location: Pittsburgh, PA
Job Title: Learning & Development Specialist II
Reports To (Title): Training Manager
Position Type: Full Time/Non-Exempt
Hours: 8:00 a.m. – 5:00 p.m. (8 hour shift during these hours)

Job Description

Summary: The Learning & Development Specialist II will be responsible for new hire training for all call center programs. In addition, will assist with developing and facilitating ongoing training for call center leadership.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Recognizes and respects diversity among coworkers and customers.
  • Creates training documents.
  • Plans the training schedule, prepares materials and delivers all aspects of training for new call center employees.
  • Works with CSRs who have been identified as needing additional training.
  • Updates training manuals and maintains training materials in SharePoint.
  • Prepares educational materials such as PowerPoint presentations, videos, training guides, etc.
  • Works with Training Manager to develop strategic plans for implementing new programs and continuous training initiatives.
  • Prepares and facilitates trainings for supervisors and other call center leadership.
  • Retrains CSRs to implement program changes.

Qualifications: The successful candidate will have:

  • Training and supervisory experience
  • Experience training leaders/supervisors in such topics as: performance improvement plans, developmental coaching, career development plans, understanding reports, etc.
  • Lesson planning experience
  • Experience creating and developing training materials
  • Multi-tasking capabilities and the ability to pay close attention to detail
  • Outstanding organizational and time management skills
  • Excellent interpersonal and communication skills both written and verbal
  • Problem solving skills
  • The ability to work under pressure and meet deadlines while remaining calm and effective
  • Ability to work a flexible schedule and possibly travel between multiple locations within the greater Pittsburgh area
  • Exceptional computer literacy in Microsoft Word, PowerPoint, SharePoint and Outlook
  • Ability to quickly adapt to a learner’s needs and adjust training delivery/methods used
  • Ability to adapt quickly to program changes by adjusting or creating new training materials and effectively delivering training to those impacted
  • Experience with teaching adults

Work Experience and Education Requirements: 

  • High school diploma or equivalent
  • Bachelor’s Degree in Education or Business, preferred
  • Minimum of five years related training experience

Office Coordinator

Department: Human Resources
Location: Pittsburgh, PA
Job Title: Office Coordinator
Reports To (Title): Human Resources Administrator
Position Type: Full Time/Non-Exempt
Hours: 8:00 a.m. – 4:30 p.m.

Job Description

Summary: The Office Coordinator will be responsible for various administrative tasks within the organization.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Recognizes and respects diversity among coworkers and customers.
  • Reviews timecards in ADP and Attendance Counts.
  • Works with the Human Resources department to manage attendance points, leaves of absence, etc.
  • Invoices employees for benefit deductions when on unpaid leaves of absence.
  • Reconciles temporary staff invoices.
  • Maintains temporary/contract staff reports.
  • Purchases office supplies.
  • Sorts and distributes mail, picks up mail from PO Box.
  • Processes outgoing mail daily, keeps track of mailing accounts.
  • Oversees vendor services.
  • Prepares mass mailing for 403(b) and benefit changes.
  • Orders and approves proofs for printing of envelopes, letterhead, specialty paper, etc.
  • Prepares confidential correspondence, communications, and mailings.
  • Prepares, organizes, and schedules conference rooms for meetings.
  • Communicates with building management, as needed.
  • Maintains office equipment functions and makes maintenance calls.
  • Replaces essential products as needed (soap, paper products, etc.).
  • Greets and directs visitors.
  • Performs administrative duties, as needed.

Qualifications: The successful candidate will have:

  • Ability to maintain confidentiality
  • Multi-tasking capabilities and the ability to pay close attention to detail
  • Outstanding organizational and time management skills
  • Excellent interpersonal and communication skills both written and verbal
  • Problem solving skills
  • The ability to work under pressure and meet deadlines while remaining calm and effective
  • Computer literacy in Microsoft Word, PowerPoint, SharePoint and Outlook
  • Payroll software experience, preferred

Work Experience and Education Requirements

  • High school diploma or equivalent
  • Two years administrative office experience

Customer Service Representative

Department: Customer Contact Center
Location: Pittsburgh, PA
Job Title: Call Service Representative I
Reports To (Title): Call Center Supervisor
Position Type: Full Time/Non-Exempt
Hours: Varies based on program requirements

Job Description

Summary:This position is responsible for handling customer questions, taking inbound calls, making outbound calls and taking applications over the phone for Dollar Energy’s programs. Requires an individual who has outstanding customer service skills.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Perform day-to-day activities of the program under the supervision of the Call Center Supervisors, including:

  • Recognizes and respects diversity among coworkers and customers
  • Takes applications over the phone and determines customer eligibility
  • Completes all administrative functions
  • Manages difficult or emotional customer situations
  • Responds promptly to customer needs
  • Adheres to program guidelines and procedures
  • Takes inbound calls from customers, assists customers with questions and resolving problems
  • Maintains and updates customer files
  • Data entry and maintenance of customer accounts on the computer systems
  • Documents contact with all customers
  • Processes all program correspondence and mailings as assigned
  • Handles work assignments as assigned by supervisor

Work Experience and Education Requirements

  • High school diploma or general education degree (GED)
  • To perform this job successfully, an individual should have knowledge of Microsoft Windows Systems and Microsoft Office Applications.

 


An Equal Opportunity Employer

Dollar Energy Fund, Inc. is an Equal Opportunity Employer and does not discriminate in employment practices on the basis of race, color, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), age, religion, creed, national origin, ancestry, disability, genetic information, sexual orientation, gender identity or expression, marital status, familial status, citizenship, military/veteran status, association with a person with a disability, GED status, and any other protected characteristic under federal, state, or local law.

Dollar Energy Fund, Inc. provides modification/reasonable accommodation to disabled individuals to assist in the hiring process and to qualified individuals with disabilities in the performance of essential job function, as required by federal, state, and local law. Any individual requiring modification/accommodation to complete this Application for Employment or to participate in the application/interview process, should contact Human Resources at 412-431-2800, ext. 1107 or hr@dollarenergy.org.

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Top WorkPlaces

Dollar Energy Fund was selected as one of Pittsburgh’s Top Workplaces for 2016, making it the third consecutive year the organization has received this honor.

Best Place to Work

2014 Best Places to Work

Dollar Energy Fund was recognized as one of the Pittsburgh Business Times’ Best Places to Work for 2014.

3,912 Senior Citizen Households Assisted During Our 2018-2019 Program Year