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The men and women who work for Dollar Energy Fund are caring professionals who have the character, skills and ambition to provide the outstanding service our clients and partners deserve and that we, as an organization, demand.

We believe in rewarding performance and encouraging career growth. We support employees with training, a great working environment, competitive compensation and a comprehensive benefits package.

To apply for a position with Dollar Energy Fund, please email your resume to hr@dollarenergy.org. Please include a salary history and your preference for full or part-time employment.

Current Openings

Customer Service Representative I

Department: Call Center
Location: Pittsburgh, PA (Southside)
Job Title: Customer Service Representative I
Reports To (Title): Call Center Supervisor
Position Type: Full Time/Non-Exempt
Hours: 8:30 a.m. – 5:00 p.m. (Optional alternate schedule.)

Job Description

Summary: This position is responsible for handling customer questions, taking inbound calls, making outbound calls and taking applications over the phone for Dollar Energy’s programs. Requires an individual who has outstanding customer service skills.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Perform day-to-day activities of the program under the supervision of the Call Center Supervisors, including:

  • Taking applications over the phone and determining customer eligibility
  • Completing all administrative functions
  • Managing difficult or emotional customer situations
  • Responding promptly to customer needs
  • Soliciting customer feedback to improve service
  • Adhering to program guidelines and procedures
  • Making outbound calls as required per call center contracts
  • Taking inbound calls from customers, assisting customers with questions and resolving problems
  • Maintenance and updating of customer files
  • Data entry and maintenance of customer accounts on the computer systems
  • Documenting contact with customers
  • Processing all program correspondence and mailings

Work Experience and Education Requirements
High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience.

To perform this job successfully, an individual should have knowledge of Microsoft Windows Systems and Microsoft Office Applications.

 

Systems Developer

Department: Call Center
Location: Pittsburgh, PA (Southside)
Job Title: Systems Developer
Reports To (Title): Chief Information Officer
Position Type: Contractor/Temp/Non-Exempt

Job Description

Summary: The successful candidate will be responsible for the design, development, and maintenance of the various web-based software packages Dollar Energy Fund created to administer low-income services. This candidate must consult with clients and other project team members in order to build, test/debug, and maintain said systems.

Essential Duties and Responsibilities:

  • Recommend and develop plans for systems development and operations.
  • Develop, implement, and monitor management information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
  • Test and debug systems.
  • Create systems based on organizational needs.
  • Code, test and troubleshoot programs utilizing the appropriate hardware, database, and programming technology.
  • Refine data and format final product.
  • Test and develop programming modifications.
  • Write new program code using prescribed specifications.
  • Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part.
  • Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor.
  • Confer with users to gain understanding of needed changes or modifications of existing programs. Resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls.
  • Write and maintain programming documentation.
  • Maintain confidentiality with regard to the information being processed, stored or accessed.
  • Document programming problems and resolutions for future reference.
  • Other duties as assigned.

Qualifications:

Along with a minimum of 5-8 years of experience as a programmer in a multi-tier environment, the candidate must be proficient with the following technologies:

  • Microsoft IIS
  • Visual Studio
  • HTML, DHTML, CSS, JavaScript
  • AJAX
  • .NET Framework
  • NET and C#
  • SQL Server 2008 and up

The candidate must be familiar with the following technologies:

  • SQL Reporting Services

Experience with any of the following items is considered a plus:

  • Microsoft CRM
  • Microsoft SharePoint

Work Experience and Education Requirements

  • Bachelor’s degree in Information Systems, Computer Science, or equivalent.
  • Microsoft Certifications (MCPD, MCDBA, MCAD, MCSD) or equivalents are a plus.
  • 5-8 years as a programmer in a multi-tier environment

Work Environment

The work environment is an office setting. The work is sedentary in nature.

 

To apply for a position with Dollar Energy Fund, please email your resume to hr@dollarenergy.org. Please include a salary history and your preference for full or part-time employment.

 


Dollar Energy Fund is an Equal Opportunity Employer.

Dollar Energy Fund is committed to a diverse workplace that embraces the differences of all staff, board members, customers and vendors. Our view of diversity is broad and deep as our respect and appreciation for race, color, age, sexual orientation, disability, gender, religion and national origin is complemented by an appreciation of diversity in thought and the diversity afforded by the richness of one’s life experiences.

We understand the value and the importance of our differences and we also understand that it is not enough to just tolerate differences, it is important to embrace them. By building a culture of respect, all people are free to reach their full potential. This is what makes Dollar Energy Fund a dynamic and successful organization.

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Top WorkPlaces

Dollar Energy Fund was selected as one of Pittsburgh’s Top Workplaces for 2016, making it the third consecutive year the organization has received this honor.

Best Place to Work

2014 Best Places to Work

Dollar Energy Fund was recognized as one of the Pittsburgh Business Times’ Best Places to Work for 2014.

Average Monthly Income of a Grant Recipient = $968.63