The men and women who work for Dollar Energy Fund are caring professionals who have the character, skills and ambition to provide the outstanding service our clients and partners deserve and that we, as an organization, demand.
We believe in rewarding performance and encouraging career growth. We support employees with training, a great working environment, competitive compensation and a comprehensive benefits package.
To apply for a position with Dollar Energy Fund, please email your resume to firstname.lastname@example.org. Please include a salary history and your preference for full or part-time employment.
Customer Service Representative I
Department: Call Center
Location: Pittsburgh, PA (Southside)
Job Title: Customer Service Representative I
Reports To (Title): Call Center Supervisor
Position Type: Full Time/Non-Exempt
Hours: 8:30 a.m. – 5:00 p.m. (Optional alternate schedule.)
Summary: This position is responsible for handling customer questions, taking inbound calls, making outbound calls and taking applications over the phone for Dollar Energy’s programs. Requires an individual who has outstanding customer service skills.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Perform day-to-day activities of the program under the supervision of the Call Center Supervisors, including:
- Taking applications over the phone and determining customer eligibility
- Completing all administrative functions
- Managing difficult or emotional customer situations
- Responding promptly to customer needs
- Soliciting customer feedback to improve service
- Adhering to program guidelines and procedures
- Making outbound calls as required per call center contracts
- Taking inbound calls from customers, assisting customers with questions and resolving problems
- Maintenance and updating of customer files
- Data entry and maintenance of customer accounts on the computer systems
- Documenting contact with customers
- Processing all program correspondence and mailings
Work Experience and Education Requirements
High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience.
To perform this job successfully, an individual should have knowledge of Microsoft Windows Systems and Microsoft Office Applications.
Dollar Energy Fund is an Equal Opportunity Employer.
Dollar Energy Fund is committed to a diverse workplace that embraces the differences of all staff, board members, customers and vendors. Our view of diversity is broad and deep as our respect and appreciation for race, color, age, sexual orientation, disability, gender, religion and national origin is complemented by an appreciation of diversity in thought and the diversity afforded by the richness of one’s life experiences.
We understand the value and the importance of our differences and we also understand that it is not enough to just tolerate differences, it is important to embrace them. By building a culture of respect, all people are free to reach their full potential. This is what makes Dollar Energy Fund a dynamic and successful organization.
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Dollar Energy Fund was selected as one of Pittsburgh’s Top Workplaces in 2016, making it the third consecutive year the organization has received this honor.
Best Place to Work
Dollar Energy Fund was recognized as one of the Pittsburgh Business Times’ Best Places to Work for 2014.