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Careers

The men and women who work for Dollar Energy Fund are caring professionals who have the character, skills and ambition to provide the outstanding service our clients and partners deserve and that we, as an organization, demand.

We believe in rewarding performance and encouraging career growth. We support employees with training, a great working environment, competitive compensation and a comprehensive benefits package.

To apply for a position with Dollar Energy Fund, please email your resume to hr@dollarenergy.org. Please include a salary history and your preference for full or part-time employment.

 

Current Openings

Customer Service Representative

Department: Customer Contact Center
Location: Pittsburgh, PA
Job Title: Call Service Representative I
Reports To (Title): Call Center Supervisor
Position Type: Full Time/Non-Exempt
Hours: Varies based on program requirements

Job Description

Summary:This position is responsible for handling customer questions, taking inbound calls, making outbound calls and taking applications over the phone for Dollar Energy’s programs. Requires an individual who has outstanding customer service skills.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Perform day-to-day activities of the program under the supervision of the Call Center Supervisors, including:

  • Recognizes and respects diversity among coworkers and customers
  • Takes applications over the phone and determines customer eligibility
  • Completes all administrative functions
  • Manages difficult or emotional customer situations
  • Responds promptly to customer needs
  • Adheres to program guidelines and procedures
  • Takes inbound calls from customers, assists customers with questions and resolving problems
  • Maintains and updates customer files
  • Data entry and maintenance of customer accounts on the computer systems
  • Documents contact with all customers
  • Processes all program correspondence and mailings as assigned
  • Handles work assignments as assigned by supervisor

Work Experience and Education Requirements

  • High school diploma or general education degree (GED)
  • To perform this job successfully, an individual should have knowledge of Microsoft Windows Systems and Microsoft Office Applications.

 

Universal Service Representative I

Department: Customer Contact Center
Location: Pittsburgh, PA
Job Title: Universal Service Representative I
Reports To (Title): Call Center Supervisor
Position Type: Full Time/Non-Exempt
Hours: Varies based on program requirements

Job Description

Summary: The Universal Service Representative will provide a holistic customer service experience for the customer.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Recognizes and respects diversity among coworkers and customers
  • Responds to and resolves customer questions, concerns, and inquiries
  • Screens customers for energy assistance and universal service programs eligibility
  • Enrolls customers in the Customer Assistance Program
  • Obtains and reviews income documentation
  • Educates customers on the benefits of timely payments in CAP
  • Advises customers of other available resources (i.e. PA 2-1-1; call your electric company for CAP, etc.)
  • Answers incoming calls regarding termination and service restoration
  • Advises customers of application process for LIHEAP
  • Completes Dollar Energy Fund grant applications via phone
  • Recertifies customers in CAP
  • Solicits customer feedback to improve service
  • Handles administrative tasks in OSCAR as assigned

Qualifications: The successful candidate will have:

  • Sensitivity to customers of limited incomes or difficult circumstances
  • Knowledge of company policies, practices and procedures
  • Strong computer software skills
  • Ability to communicate effectively and respectfully with customers who may have special needs
  • Flexibility and ability to maintain a professional disposition during diverse and stressful conditions
  • Must be able to meet assigned metrics
  • Ability to follow procedures, process workload, and help customers
  • Ability to collect, compile, and review data

Work Experience and Education Requirements

  • High school diploma or equivalent; or one to two years related experience and/or training; or equivalent combination of education and experience. A minimum of one year of clerical experience is required.

 


An Equal Opportunity Employer

Dollar Energy Fund, Inc. is an Equal Opportunity Employer and does not discriminate in employment practices on the basis of race, color, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), age, religion, creed, national origin, ancestry, disability, genetic information, sexual orientation, gender identity or expression, marital status, familial status, citizenship, military/veteran status, association with a person with a disability, GED status, and any other protected characteristic under federal, state, or local law.

Dollar Energy Fund, Inc. provides modification/reasonable accommodation to disabled individuals to assist in the hiring process and to qualified individuals with disabilities in the performance of essential job function, as required by federal, state, and local law. Any individual requiring modification/accommodation to complete this Application for Employment or to participate in the application/interview process, should contact Human Resources at 412-431-2800, ext. 1107 or hr@dollarenergy.org.

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