Hardship Program - FirstEnergy

Eligible FirstEnergy customers can apply for a hardship grant online through Dollar Energy Fund's MyApp Connect.

Only continue on to MyApp if you meet the following requirements:

Have service that is off or in threat of termination

Have a household income at or below 250% of the Federal Poverty Income Guidelines

Have already applied for LIHEAP, CRISIS and/or WARM, if eligible

Have made a payment of at least $150 on their accounts in the past three months. (Senior Citizens, age 62 and over, must have paid at least $100 on their accounts.)

Have an outstanding balance on your utility bill of at least $100. (Senior Citizens, age 62 and over, may have a $0 balance as long as there is no existing credit on the account.)

  If your household income is below 150% of the Federal Poverty Income Guidelines and you have never been enrolled in FirstEnergy’s Customer Assistance Program (PCAP), you are not eligible for a hardship grant because FirstEnergy may defer your balance owed. Apply for PCAP on FirstEnergy's PA Bill Assist website.