As the Chief Operations Officer at Dollar Energy Fund, Alan Michel is responsible for the leadership of the organization’s Contact Center and management of program activities. Alan has three decades of experience in customer service, project management, and regulatory compliance in the utility sector. His most recent role was Director of Customer Policy and Advocacy at FirstEnergy Corp in Akron, OH. He holds a Master’s degree in Business Administration from the University of Akron concentrating on Finance, and a Bachelor’s degree in Business Administration from Bowling Green State University concentrating on purchasing/materials management and production/operations management.