Application Process

Dollar Energy Fund accepts applications for grants from our Hardship Program on a first come, first serve basis during the set program dates and while funding is available. We understand that utility assistance is often not the only need of a household, so our approach pairs those seeking assistance with additional resources that can help lift them out of their current financial situation and on to the path of self-sufficiency. You must meet all guidelines to be eligible to receive a grant.

Customers of some utility partners may be able to complete some or all of their Hardship Program application online through Dollar Energy Fund’s MyApp portal. Visit our MyApp page for more information and a list of participating utilities.


Step 1

Contact your utility company. They will screen you for eligibility and refer you to a Community Based Organization (CBO) in your area that will assist you with the application process. Your utility company will also be able to tell you about other programs that may be available to help you.

Step 2

Make an appointment with the CBO to which you were referred. Hours vary for each organization. Use our Agency Finder to identify additional agencies in your area.

Step 3

Bring all necessary information to your appointment at the CBO. You will need:

  • Names of everyone in your household
  • Birthdates of everyone in your household
  • Proof of income of everyone in your household
  • A copy of your most recent utility bill
  • Your utility account number
  • Proof of all payments made in the last 90 days

Step 4

Complete the application with the CBO intake worker. Once the application is complete, the CBO will submit the application to Dollar Energy Fund. After submission, applications are usually processed within two business days.

Step 5

If you are awarded a grant, the money will be applied directly to your utility account within four to six weeks. If the grant was not approved, you will receive written notification by mail or email the day after your application is processed.

Step 6

Continue to make regular utility payments. A Dollar Energy Fund grant is not a substitute for your regular monthly payment.

14 States Served