Electric, Gas California

Relief for Energy Assistance through Community Help (REACH)

Need Help with a Past Due Energy Utility Bill

The Relief for Energy Assistance through Community Help (REACH) program, administered by the Dollar Energy Fund, helps eligible families pay for energy with a payment that is applied directly to their past-due bill.

REACH has two new offers for eligible customers.  You may qualify for one of these offers depending on your household income.

REACH

Low-income households

Provides an energy credit of up to $1,000 based on the past-due balance.

Who is Eligible:

  • Have a residential account with a utility company in PG&E service territory.
  • Account must be in the name of an adult living in the household
  • Have a past due balance of no more than $2,000.  If your past due balance is more than $2,000 at the time your application is reviewed, your application will be denied.
  • Have not received REACH assistance within the past 12 months.
  • Provide proof of household income that meets the guidelines (see below for income ranges)

REACH Triple Match

Low-to-moderate income households

Provides a triple matching payment of up to $1,000 for customers who make a payment of at least $50 towards their past due balance.

Example:
You pay: $50 (minimum allowed)
REACH Triple Match pays: $150
Total past due bill payment: $200

Who is Eligible:

  • Have a residential account with PG&E.
  • Account must be in the name of an adult living in the household.
  • Have a minimum past due balance of at least $200.
  • Must apply to REACH Triple Match before you make a past due bill payment.
  • Make a past due bill payment within 15 days after you submit your application.
  • Have not received REACH assistance within the past 12 months.
  • Provide proof of household income that meets the guidelines (see below for income ranges)

Income Guidelines

Income should be before taxes and based on current income sources. Use an Income Calculator, or the chart below, to find out if your gross (before tax) income qualifies you to receive assistance from REACH.

Income levels are valid through May 31, 2024.

Number of persons in a householdREACH (Households at or below 200% Federal Poverty Level - FPL)REACH Triple Match (Households from 200% + $1 up to 400% Federal Poverty Level – FPL)
1 or 2$39,440 or less$39,441 to $78,880
3$49,720 or less$49,721 to $99,440
4$60,000 or less$60,001 to $120,000
5$70,280 or less$70,281 to $140,560
6$80,560 or less$80,561 to $161,120
7$90,840 or less$90,841 to $181,160
8$101,120 or less$101,121 to $202,240
For each additional member add$10,280$20,560

Additional Guidelines

  • All applicants must provide verification of income.
  • Account must be residential, single home, or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.
  • Accounts that are in Section 8 or government-subsidized housing may be eligible.
  • Dollar Energy Fund energy credit support cannot be used to cover security deposits or reconnection fees, closed accounts, or transferred balances.

Note: These guidelines do not cover every circumstance and are subject to change. All guidelines are established by the REACH program.  Energy credit support is subject to funding availability.

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How To Apply

Two ways to apply for REACH

  1. Apply online at dollarenergy.org/MyApp.
  2. Need help with your application? Find an agency in your county to contact.

How To Apply

Two ways to apply for REACH

  1. Apply online at dollarenergy.org/MyApp.
  2. Need help with your application? Find an agency in your county to contact.