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The Low-Income Home Energy Assistance Program (LIHEAP) is a federally-funded grant program that helps income eligible households in meeting their immediate home energy needs. LIHEAP can help you stay warm in the winter and cool in the summer through a program that reduces the risk of health and safety problems that arise from unsafe heating and cooling practice. When the program is open, eligible customers must apply for LIHEAP funding prior to applying for a grant from Dollar Energy Fund’s Neighbor to Neighbor Program.
To be eligible for LIHEAP, customers must have a gross (before tax) income at or below 150 percent of the Federal Poverty Income Guidelines.
Use our Income Calculator to find out if your gross (before tax) income is within the range of eligibility for LIHEAP.
The Neighbor to Neighbor Program, a Hardship Program administered by Dollar Energy Fund, assists eligible utility customers with their Kingsport Power Company electric bills. Customers may be eligible to receive a grant that’s applied directly to their utility bill. Our program is a fund of last resort because it goes above and beyond what is available through federal, state and other programs. Program guidelines and eligibility requirements are subject to change.
Open from October 1, 2025, through September 30, 2026, for services that are off or in threat of termination.
Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.
Applicants must have paid at least $100 on their Kingsport Power Company account in the three months prior to applying for a grant.
Senior Citizens, age 62 and over, must have paid $75 on their accounts in the three months prior to applying for a grant.
Pledges made on an applicant’s behalf and other grants cannot be counted toward the sincere effort of payment. Exceptions may be made in cases of extreme hardships.
Applicants must have an outstanding balance on their utility bill of at least $100.
The maximum grant amount an applicant may receive is $300.
Applicants can only receive one grant per utility, per program year. (10/1/2025 – 9/30/2026)
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
All applicants must provide verification of income.
Income-eligible clients must apply for all federally-funded programs when those programs are open.
Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.
Name on account must be that of an adult who is currently living in the home.
Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.
Total gross household income must be at or below 150% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
| Household Size | 150% Monthly | 150% Yearly |
| 1 | $1,995 | $23,940 |
| 2 | $2,705 | $32,460 |
| 3 | $3,415 | $40,980 |
| 4 | $4,125 | $49,500 |
| 5 | $4,835 | $58,020 |
| 6 | $5,545 | $66,540 |
| 7 | $6,255 | $75,060 |
| 8 | $6,965 | $83,580 |
| Each add’l add | $710 | $8,520 |
The Comprehensive Energy Assistance Program (CEAP) is a federally funded program available to help eligible customers in Texas with their utility bills. The program is administered by the Texas Department of Housing & Community Affairs. Eligible customers must apply for CEAP funding prior to applying for a grant from Dollar Energy Fund’s Neighbor to Neighbor Program.
To be eligible for CEAP, customers must have a gross (before tax) income at or below 150 percent of the Federal Poverty Income Guidelines. Use our Income Calculator to find out if your gross (before tax) income is within the range of eligibility for HEAP.