Aqua Aid Program

The Aqua Aid Program provides one-time assistance grants to Aqua PA customers that are applied directly to their utility bill. Program guidelines and eligibility requirements are subject to change.

Program Dates

Open from November 3, 2025, through September 30, 2026, for services that are off or in threat of termination.

Customers who are experiencing a leak may be eligible for assistance regardless of service status. To qualify for leak repair assistance, you must be enrolled in CAP. If you are already enrolled in CAP, you can apply for the Leak Repair Program by calling the Aqua Assistance team at 412-208-6818 to begin the enrollment process. You may also qualify for a grant to assist with a high balance as a result of the leak. 

Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.

Maximum Grant

The maximum grant amount an applicant may receive is $500.

Applicants can only receive one grant per utility, per program year. (10/1/2025 – 9/30/2026)

Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.

If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.

Additional Guidelines

• Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.
• Name on account must be that of an adult who is currently living in the home.

Income Guidelines

Total gross household income must be at or below 200% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.