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Aqua Customer Assistance Program (CAP)

The Aqua Customer Assistance Program (CAP) is a discount program designed to provide monthly financial assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.

Aqua Customer Assistance Program

Eligibility Requirements

Applicant must be a residential water and/or wastewater customer of Aqua.

Once enrolled customer must recertify eligibility for the program based on established guidelines.

Program Benefits and Income Eligibility

Use our Income Calculator to find out if your gross (before tax) income is within the range of eligibility for the program.

RESIDENTIAL WATER CUSTOMERS
At or Below 100% FPIG 101% – 150% FPIG 151% – 200% FPIG
Fixed Base Facility Customer Charge 100% discount 100% discount 100% discount
Consumption Charge (first 2,000 gallons) 100% discount 50% discount 0% discount

 

RESIDENTIAL WASTEWATER CUSTOMERS
At or Below 100% FPIG 101% – 150% FPIG 151% – 200% FPIG
Fixed Base Facility Customer Charge 75% discount 65% discount 50% discount
Consumption Charge (first 2,000 gallons) 100% discount 50% discount 0% discount

 

How to Apply

Online

If you meet the eligibility criteria outlined above, the best way to begin the enrollment process is to apply online. Eligible customers may be able to complete portions of their application through Dollar Energy Fund’s online MyApp portal.

In Person

The program partners with a network of Community Based Organizations. These dedicated agencies provide application intake services for eligible customers to enroll in the Aqua CAP. There are currently four organizations that will be assisting customers wishing to enroll in the program.

Please call one of the agencies listed below to schedule an appointment to apply.

Community Action Development Commission
113 East Main Street
Norristown, PA 19401
610-277-6363

Phone

Alternatively, customers may begin the application process by calling 1-888-282-6816. The Contact Center is open Monday – Friday, 8 a.m. – 5 p.m. Hours may be subject to change.

17,480 Households with Children Assisted During Our 2021-2022 Program Year