The Aqua Customer Assistance Program (CAP) is a discount program designed to provide monthly financial assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.
Aqua Customer Assistance Program
Eligibility Requirements
Applicant must be a residential water and/or wastewater customer of Aqua.
Once enrolled customer must recertify eligibility for the program based on established guidelines.
Program Benefits and Income Eligibility
Use our Income Calculator to find out if your gross (before tax) income is within the range of eligibility for the program.
| RESIDENTIAL WATER CUSTOMERS | |||
|---|---|---|---|
| At or Below 100% FPIG | 101% – 150% FPIG | 151% – 200% FPIG | |
| Fixed Base Facility Customer Charge | 100% discount | 100% discount | 100% discount |
| Consumption Charge (first 2,000 gallons) | 100% discount | 50% discount | 0% discount |
| RESIDENTIAL WASTEWATER CUSTOMERS | |||
|---|---|---|---|
| At or Below 100% FPIG | 101% – 150% FPIG | 151% – 200% FPIG | |
| Fixed Base Facility Customer Charge | 75% discount | 65% discount | 50% discount |
| Consumption Charge (first 2,000 gallons) | 100% discount | 50% discount | 0% discount |
How to Apply
Online
If you meet the eligibility criteria outlined above, the best way to begin the enrollment process is to apply online. Eligible customers may be able to complete portions of their application through Dollar Energy Fund’s online MyApp portal.
In Person
The program partners with a network of Community Based Organizations. These dedicated agencies provide application intake services for eligible customers to enroll in the Aqua CAP. There are currently two organizations that will be assisting customers wishing to enroll in the program.
Please call one of the agencies listed below to schedule an appointment to apply.
Central Susquehanna Opportunities Inc.
2 East Arch Street
Shamokin, PA 17872
570-644-6575
Community Action Development Commission
113 East Main Street
Norristown, PA 19401
610-277-6363
Phone
Alternatively, customers may begin the application process by calling 1-888-282-6816. The Contact Center is open Monday – Friday, 8 a.m. – 5 p.m. Hours may be subject to change.