March 31st, 2020
During this uncertain time, millions of families across the United States are facing unemployment and financial instability for the first time. Whether their financial stress is related to the COVID-19 crisis or other economic issues, Dollar Energy Fund is committed to remaining a resource for families in need. Our mission is more important now than at any other time in our 37 year history.
This week, the Pennsylvania Public Utility Commission (PA PUC) is urging households across the state to explore the many options available to help keep their monthly utility bills affordable.
Utilities are committed to working with consumers to address these challenging circumstances – but they need to hear directly from families and businesses who are experiencing problems so they can begin those individual conversations about what resources and options are available.
Although the PUC has temporarily paused payment-related utility terminations, it is important for consumers to understand that any past due bills or delinquent balances that remain after the current public health emergency has passed will be handled according to the rules of the individual utilities and consistent with Commission policy. Under this moratorium, your utility usage will continue to be collected by your utility company and you will be responsible for charges associated with your usage. It is important to work directly with your utility company to get a plan in place if you need assistance now, but it will also minimize future financial challenges when the emergency has passed.
Here are some tips and assistance options for families experiencing financial difficulties:
Dollar Energy Fund has taken steps to ensure our Hardship Program will continue, regardless of any concerns with limited staff resources or potential closures of our office. We have also initiated measures to ensure the continuity of the other services we provide, including enrollments in Customer Assistance Programs. Our organization is adjusting as we transition some of our employees to a work-from-home environment. Due to these changes, customers calling into our customer contact center may experience longer-than-normal wait times.
With many facing uncertain financial situations, Dollar Energy Fund anticipates a significant increase in demand for our services in the coming months. If you are able to help, please consider making a contribution through our online donation portal or by adding a donation of one dollar or more to your monthly utility bill.
Your contribution directly supports an individual or family facing a utility crisis.
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