Don’t be a victim of identity theft or scams. Dollar Energy Fund will never ask you to make a payment over the phone, or ask for your credit card information, your bank account number, or a bank routing number in order to receive assistance from our programs. If you experience a call where this information is requested, hang up immediately. You can contact Dollar Energy Fund directly through our customer contact center hotline at 1-888-282-6816.
West Virginia American Water customers who have a total household income of $30,120 or less, regardless of the number of people in the household, may be eligible for a reduced monthly rate on their water and/or wastewater bills.
California American Water’s Hardship Program provides one-time assistance grants to customers that are applied directly to their utility bill. Program guidelines and eligibility requirements are subject to change.
Program Dates
Open from November 3, 2025, through September 30, 2026, for services that are off or in threat of termination.
Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.
Balance Requirement
Applicants must have an outstanding balance on their utility bill of at least $100.
Maximum Grant
The maximum grant amount an applicant may receive is $750.
Applicants can only receive one grant per utility, per program year. (10/1/2025 – 9/30/2026)
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
Additional Guidelines
Account must be residential, single home or apartment. No “cooking only”, commercial, industrial, or apartments with shared utility service.
Name on account must be that of an adult who is currently living in the home.
Income Guidelines
Total gross household income must be at or below 250% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
Household Size
250% Monthly
250% Yearly
1
$3,325
$39,900
2
$4,508
$54,100
3
$5,692
$68,300
4
$6,875
$82,500
5
$8,058
$96,700
6
$9,242
$110,900
7
$10,425
$125,100
8
$11,608
$139,300
Each add’l add
$1,183
$14,200
The Aqua Aid Program provides one-time assistance grants to Aqua PA customers that are applied directly to their utility bill. Program guidelines and eligibility requirements are subject to change.
Program Dates
Open from November 3, 2025, through September 30, 2026, for services that are off or in threat of termination.
Customers who are experiencing a leak may be eligible for assistance regardless of service status. To qualify for leak repair assistance, you must be enrolled in CAP. If you are already enrolled in CAP, you can apply for the Leak Repair Program by calling the Aqua Assistance team at 412-208-6818 to begin the enrollment process. You may also qualify for a grant to assist with a high balance as a result of the leak.
Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.
Maximum Grant
The maximum grant amount an applicant may receive is $500.
Applicants can only receive one grant per utility, per program year. (10/1/2025 – 9/30/2026)
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
Additional Guidelines
Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.
Name on account must be that of an adult who is currently living in the home.
Income Guidelines
Total gross household income must be at or below 200% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
Household Size
200% Monthly
200% Yearly
1
$2,660
$31,920
2
$3,607
$43,280
3
$4,553
$54,640
4
$5,500
$66,000
5
$6,447
$77,360
6
$7,393
$88,720
7
$8,340
$100,080
8
$9,287
$111,440
Each add’l add
$947
$11,360
The Aqua Illinois Customer Assistance Program (CAP) is a discount program designed to provide monthly financial assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.
Eligibility Requirements
Applicant must be a residential water and/or wastewater customer of Aqua Illinois.
Once enrolled, customers will be required to recertify their household member and income information on an annual basis to remain enrolled in the program.
Total gross household income must be at or below 150% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program. Household income should be calculated using the before tax amount for all household members, excluding minors.
Household Size
150% Monthly
150% Yearly
1
$1,995
$23,940
2
$2,705
$32,460
3
$3,415
$40,980
4
$4,125
$49,500
5
$4,835
$58,020
6
$5,545
$66,540
7
$6,255
$75,060
8
$6,965
$83,580
Each add’l add
$710
$8,520
Program Benefit
Eligible applicants receive a 70% discount on their monthly volumetric charge (all usage).
AlexRenew has partnered with Dollar Energy Fund to administer its Lifeline Emergency Assistance Program (LEAP) to assist customers having difficulty paying their wastewater bills. The program provides one-time assistance grants to AlexRenew customers that are applied directly to their utility bill. Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available. Program guidelines and eligibility requirements are subject to change.
Program Dates
Open from October 1, 2025, through September 30, 2026, to all eligible applicants regardless of service status.
Sincere Effort of Payment
Applicants must have paid at least $100 on their accounts in the past three months. Senior Citizens, age 62 and over, must have paid at least $50 on their accounts.
Balance Requirement
Applicants must have an outstanding balance on their utility bill of at least $100.
Senior Citizens, age 62 and over, must have an outstanding balance on their utility bill of at least $50.
Maximum Grant
The maximum grant amount an applicant may receive is $350.
Applicants can only receive one grant per utility, per program year. (10/1/2025 – 9/30/2026)
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
Additional Guidelines
Account must be residential, single home or apartment. No commercial, industrial, or apartments with shared utility service.
Name on account must be that of an adult who is currently living in the home.
Application Attachments
A copy of the most recent utility bill with proof of minimum payment must be attached to all applications.
