Don’t be a victim of identity theft or scams. Dollar Energy Fund will never ask you to make a payment over the phone, or ask for your credit card information, your bank account number, or a bank routing number in order to receive assistance from our programs. If you experience a call where this information is requested, hang up immediately. You can contact Dollar Energy Fund directly through our customer contact center hotline at 1-888-282-6816.
The Aqua Illinois Customer Assistance Program (CAP) is a discount program designed to provide monthly financial assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.
Eligibility Requirements
Applicant must be a residential water and/or wastewater customer of Aqua Illinois.
Once enrolled, customers will be required to recertify their household member and income information on an annual basis to remain enrolled in the program.
Total gross household income must be at or below 150% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program. Household income should be calculated using the before tax amount for all household members, excluding minors.
Household Size
150% Monthly
150% Yearly
1
$1,956
$23,475
2
$2,644
$31,725
3
$3,331
$39,975
4
$4,019
$48,225
5
$4,706
$56,475
6
$5,394
$64,725
7
$6,081
$72,975
8
$6,769
$81,225
Each add’l add
$688
$8,250
Program Benefit
Eligible applicants receive a 70% discount on their monthly volumetric charge (all usage).
The Illinois American Water Income-Based Discount Program is a program designed to provide utility assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.
Eligibility Requirements
Applicant must be a residential customer of Illinois American Water.
Once enrolled, customers will be required to recertify their household member and income information on an annual basis to remain enrolled in the program.
Applicants are required to provide proof of income.
Program Benefits and Income Eligibility
Use our Income Calculator to find out if your gross (before tax) income is within the range of eligibility for the program.
The Aqua PA Customer Assistance Program (CAP) is a discount program designed to provide monthly financial assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.
Eligibility Requirements
Applicant must be a residential water and/or wastewater customer of Aqua.
Once enrolled customer must recertify eligibility for the program based on established guidelines.
Program Benefits and Income Eligibility
Use our Income Calculator to find out if your gross (before tax) income is within the range of eligibility for the program. Household income should be calculated using the before tax amount for all household members, excluding minors.
RESIDENTIAL WATER CUSTOMERS
At or below 50% FPIG
51% – 100% FPIG
101% – 150% FPIG
151% – 200% FPIG
Fixed Charge
100% discount
100% discount
100% discount
100% discount
Volumetric Charge (all usage)
85% discount
75% discount
50% discount
25% discount
RESIDENTIAL WASTEWATER CUSTOMERS
At or below 50% FPIG
51% – 100% FPIG
101% – 150% FPIG
151% – 200% FPIG
Fixed Charge
85% discount
75% discount
65% discount
50% discount
Volumetric Charge (all usage)
85% discount
75% discount
50% discount
25% discount
The Lehigh County Authority Hardship Program, which is administered by Dollar Energy Fund, assists eligible utility customers with their water and sewer bills. Customers may be eligible to receive a grant that is applied directly to their bill. Our program is a fund of last resort because it goes above and beyond what is available through federal, state and other programs. Program guidelines and eligibility requirements are subject to change.
Program Dates
Open from October 1, 2024, through September 30, 2025, for services that are off or in threat of termination.
Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.
Sincere Effort of Payment
Applicants must have paid at least $100 on their account in the past four months.
Balance Requirement
Applicants must have an outstanding balance on their bill of at least $200.
Maximum Grant
The maximum grant amount an applicant may receive is $400.
Applicants can only receive a grant, per program year. (10/1/2024 – 9/30/2025)
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
Additional Guidelines
Name on account must be that of an adult who is currently living in the home.
Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.
All applicants must provide verification of income.
Income-eligible clients must apply for all federally-funded programs when those programs are open.
Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.
Income Guidelines
Total gross household income must be at or below 200% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
Household Size
200% Monthly
200% Yearly
1
$2,608
$31,300
2
$3,525
$42,300
3
$4,442
$53,300
4
$5,358
$64,300
5
$6,275
$75,300
6
$7,192
$86,300
7
$8,108
$97,300
8
$9,025
$108,300
Each add’l add
$917
$11,000
The West View Water Authority Hardship Program, which is administered by Dollar Energy Fund, assists eligible utility customers with their West View Water Authority bills. Customers may receive a one-time grant applied directly to their utility bill. Our program is a fund of last resort because it goes above and beyond what is available through federal, state and other programs. Program guidelines and eligibility requirements are subject to change.
Program Dates
Open from October 1, 2024, through September 30, 2025, to all eligible applicants regardless of service status.
Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.
Balance Requirement
Applicants must have an outstanding balance on their utility bill of at least $100.
Senior Citizens, age 62 and over, must have an outstanding balance of at least $50.
Maximum Grant
The maximum grant amount an applicant may receive is $200.
Applicants can only receive a grant once every six months.
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
Additional Guidelines
All applicants must provide verification of income.
Income-eligible clients must apply for all federally-funded programs when those programs are open.
Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.
Name on account must be that of an adult who is currently living in the home.
Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees
Income Guidelines
Total gross household income must be at or below 300% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
Household Size
300% Monthly
300% Yearly
1
$3,913
$46,950
2
$5,288
$63,450
3
$6,663
$79,950
4
$8,038
$96,450
5
$9,413
$112,950
6
$10,788
$129,450
7
$12,163
$145,950
8
$13,538
$162,450
Each add’l add
$1,375
$16,500
Pittsburgh Water has partnered with Dollar Energy Fund to administer a Hardship Program to assist customers having difficulty paying their water bill. The Pittsburgh Water Hardship Program provides assistance grants that are applied directly to a limited-income household’s utility bill. Eligible applicants can receive a grant once every 12 months. Program guidelines and eligibility requirements are subject to change.
Program Dates
Open from October 1, 2024, through September 30, 2025, eligible applicants regardless of service status.
Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.
Balance Requirement
Applicants must have an outstanding balance on their utility bill of at least $1.
Maximum Grant
The maximum grant amount an applicant may receive is $450. Customers can receive up to $450 each towards water and wastewater charges.
Applicants can only receive a grant once every 12 months.
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
Additional Guidelines
Account must be residential, single home or apartment. No commercial, industrial, or apartments with shared utility service.
Name on account must be that of an adult who is currently living in the home.
Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.
Income Guidelines
Total gross household income must be at or below 200% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
Household Size
200% Monthly
200% Yearly
1
$2,608
$31,300
2
$3,525
$42,300
3
$4,442
$53,300
4
$5,358
$64,300
5
$6,275
$75,300
6
$7,192
$86,300
7
$8,108
$97,300
8
$9,025
$108,300
Each add’l add
$917
$11,000
Application Attachments
A copy of your most recent Pittsburgh Water bill with proof of minimum payment must be attached to all applications.
Total gross monthly income for all members living in the household.
The Clairton Municipal Authority Hardship Program, which is funded by the Clairton Municipal Authority and the City of Clairton, and administered by Dollar Energy Fund, assists eligible Clairton Municipal Authority customers who are in threat of termination or who have had their water service disconnected as a result of non-payment of their sewage bills. Customers may be eligible to receive a grant that’s applied directly to their utility bill. Our program is a fund of last resort because it goes above and beyond what is available through federal, state and other programs. Program guidelines and eligibility requirements are subject to change.
Program Dates
Open from October 1, 2024, through September 30, 2025, for service that is off or in threat of termination.
Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.
Sincere Effort of Payment
Applicants must have paid at least $100 on their account in the past three months.
Exceptions may be made in cases of extreme hardships.
Balance Requirement
Applicants must have an outstanding balance on their utility bill of at least $100.
Maximum Grant
The maximum grant amount an applicant may receive is $200.
Applicants can only receive one grant every 12 months.
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
Additional Guidelines
Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service. The household is not eligible if it has a shared meter.
Name on account must be that of an adult who is currently living in the household.
Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.
Income Guidelines
Total gross household income must be at or below 150% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
Household Size
150% Monthly
150% Yearly
1
$1,956
$23,475
2
$2,644
$31,725
3
$3,331
$39,975
4
$4,019
$48,225
5
$4,706
$56,475
6
$5,394
$64,725
7
$6,081
$72,975
8
$6,769
$81,225
Each add’l add
$688
$8,250
The Allegheny County Sanitary Authority has created the Clean Water Assistance Fund to help families pay their sewage treatment bills. This program serves low-income homeowners in the 83 municipalities that ALCOSAN serves. It is administered by Dollar Energy Fund.
Under the program, a credit of $50 will be applied every three months to the account of an eligible customer. The credit will appear automatically every three months, even if the customer is billed monthly, bimonthly or quarterly.
Credits will be applied to a customer’s account by the agencies that bill for sewage treatment services – for example, these bills may come from Pittsburgh Water & Sewer Authority, Jordan Tax Service, Wilkinsburg-Penn Joint Water Authority, your municipality or some other agency.
You must be a sewage treatment customer of one of the 83 municipalities that are served by ALCOSAN.
Customers must have a gross (before tax) income that is between 0 percent and 150 percent of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
Household Size
150% Monthly
150% Yearly
1
$1,956
$23,475
2
$2,644
$31,725
3
$3,331
$39,975
4
$4,019
$48,225
5
$4,706
$56,475
6
$5,394
$64,725
7
$6,081
$72,975
8
$6,769
$81,225
Each add’l add
$688
$8,250
Through a partnership with Pennsylvania American Water, our Water Assistance Program consists of two parts:
Tiered Discount Program providing a discount on monthly water service charges and/or a discount on monthly wastewater charges.
Eligibility Requirements for Discount Program
You must be a customer of Pennsylvania American Water.
All applicants must provide verification of income.
Customers who are eligible for the Discount Program will have gross (before tax) income that is at or below 200% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
Household income should be calculated using the before tax amount for all household members, excluding minors.
