California American Water’s Hardship Program provides one-time assistance grants to customers that are applied directly to their utility bill. Program guidelines and eligibility requirements are subject to change.

Program Dates

Open from November 3, 2025, through September 30, 2026, for services that are off or in threat of termination.

Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.

Balance Requirement

Applicants must have an outstanding balance on their utility bill of at least $100.

Maximum Grant

The maximum grant amount an applicant may receive is $750.

Applicants can only receive one grant per utility, per program year. (10/1/2025 – 9/30/2026)

Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.

If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.

Additional Guidelines

Income Guidelines

Total gross household income must be at or below 250% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.

Household Size250% Monthly250% Yearly
1$3,325$39,900
2$4,508$54,100
3$5,692$68,300
4$6,875$82,500
5$8,058$96,700
6$9,242$110,900
7$10,425$125,100
8$11,608$139,300
Each add’l add$1,183$14,200

The Aqua Aid Program provides one-time assistance grants to Aqua PA customers that are applied directly to their utility bill. Program guidelines and eligibility requirements are subject to change.

Program Dates

Open from November 3, 2025, through September 30, 2026, for services that are off or in threat of termination.

Customers who are experiencing a leak may be eligible for assistance regardless of service status. To qualify for leak repair assistance, you must be enrolled in CAP. If you are already enrolled in CAP, you can apply for the Leak Repair Program by calling the Aqua Assistance team at 412-208-6818 to begin the enrollment process. You may also qualify for a grant to assist with a high balance as a result of the leak. 

Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.

Maximum Grant

The maximum grant amount an applicant may receive is $500.

Applicants can only receive one grant per utility, per program year. (10/1/2025 – 9/30/2026)

Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.

If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.

Additional Guidelines

Income Guidelines

Total gross household income must be at or below 200% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.

家庭人口2每月200%每年200%
1$2,660$31,920
2$3,607$43,280
3$4,553$54,640
4$5,500$66,000
5$6,447$77,360
6$7,393$88,720
7$8,340$100,080
8$9,287$111,440
每增加一人加$947$11,360

The Aqua Illinois Customer Assistance Program (CAP) is a discount program designed to provide monthly financial assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.

Eligibility Requirements

Applicant must be a residential water and/or wastewater customer of Aqua Illinois.

Once enrolled, customers will be required to recertify their household member and income information on an annual basis to remain enrolled in the program.

Total gross household income must be at or below 150% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program. Household income should be calculated using the before tax amount for all household members, excluding minors.

Household Size150% Monthly150% Yearly
1$1,995$23,940
2$2,705$32,460
3$3,415$40,980
4$4,125$49,500
5$4,835$58,020
6$5,545$66,540
7$6,255$75,060
8$6,965$83,580
Each add’l add$710$8,520

Program Benefit

Eligible applicants receive a 70% discount on their monthly volumetric charge (all usage).

The Wilkinsburg-Penn Joint Water Authority Hardship Program, which is administered by Dollar Energy Fund, assists eligible utility customers by providing a grant that is applied directly to their utility bill. Our program is a fund of last resort because it goes above and beyond what is available through federal, state and other programs. Program guidelines and eligibility requirements are subject to change.

Program Dates

Open from October 1, 2025, through September 30, 2026, for services that are off or in threat of termination.

Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.

Sincere Effort of Payment

Applicants must have paid at least $50 on their account in the past three months.

Exceptions may be made in cases of extreme hardships.

Balance Requirement

Applicants must have an outstanding balance on their utility bill of at least $100.

Maximum Grant

The maximum grant amount an applicant may receive is $250.

Applicants can only receive one grant every 12 months.

Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.

If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.

Additional Guidelines

Name on account must be that of an adult who is currently living in the home.

Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.

All applicants must provide verification of income.

Income-eligible clients must apply for all federally-funded programs when those programs are open.

Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.

Income Guidelines

Total gross household income for customers of all other utility companies must be at or below 150% of the Federal Poverty Income Guidelines.

Household Size150% Monthly150% Yearly
1$1,995$23,940
2$2,705$32,460
3$3,415$40,980
4$4,125$49,500
5$4,835$58,020
6$5,545$66,540
7$6,255$75,060
8$6,965$83,580
Each add’l add$710$8,520

The Maryland American Water Hardship Program, which is administered by Dollar Energy Fund, assists eligible utility customers with their Maryland American Water bills. Customers may receive a one-time grant applied directly to their utility bill. Our program is a fund of last resort because it goes above and beyond what is available through federal, state and other programs. Program guidelines and eligibility requirements are subject to change.

Program Dates

Open from October 1, 2025, through September 30, 2026, for services that are off or in threat of termination only.

Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.

Sincere Effort of Payment

Applicants must have paid at least $50 on their water accounts in the past three months.

Balance Requirement

Applicants must have an outstanding balance on their utility bill of at least $50.

Maximum Grant

The maximum grant amount an applicant may receive is $500.

Applicants can only receive one grant per utility, per program year. (10/1/2025 – 9/30/2026)

Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.

If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.

Additional Guidelines

All applicants must provide verification of income.

Income-eligible clients must apply for all federally-funded programs when those programs are open.

Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.

Name on account must be that of an adult who is currently living in the home.

Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.

Income Guidelines

Total gross household income must be at or below 150% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.

Household Size150% Monthly150% Yearly
1$1,995$23,940
2$2,705$32,460
3$3,415$40,980
4$4,125$49,500
5$4,835$58,020
6$5,545$66,540
7$6,255$75,060
8$6,965$83,580
Each add’l add$710$8,520

The Illinois American Water Income-Based Discount Program is a program designed to provide utility assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.

Eligibility Requirements

Applicant must be a residential customer of Illinois American Water.

Once enrolled, customers will be required to recertify their household member and income information on an annual basis to remain enrolled in the program.

Applicants are required to provide proof of income.

Program Benefits and Income Eligibility

Use our Income Calculator to find out if your gross (before tax) income is within the range of eligibility for the program. 

RESIDENTIAL WATER & WASTEWATER CUSTOMERS
 At or below 50% FPIG51% – 100% FPIG101% – 150% FPIG151% – 300% FPIG
Fixed Charge (Service) & Volumetric Charge (Usage)80% discount65% discount40% discount10% discount

The Energy Assistance Program (EAP) can help you pay your heat and electric bills! EAP is a federally-funded program through the U.S. Department of Health and Human Services (HHS) called the Low-Income Home Energy Assistance Program (LIHEAP). EAP provides a one-time annual benefit that can assist you with the high cost of home energy and can help if you are disconnected, or are about to get disconnected. However, an EAP benefit will not cover all of your annual heating and electrics costs, so you should continue to pay your bills regularly.

Eligibility Requirements

To be eligible, customers must have a gross (before tax) income at or below 60 percent of the state’s median income. Visit the Indiana Housing & Community Development Authority website for a detailed breakdown of income qualifications and program guidelines.

The MUD Energy Assistance Program, a Hardship Program administered by Dollar Energy Fund, assists eligible utility customers with their Metropolitan Utilities District bills. Customers may be eligible to receive a grant that is applied directly to their utility bill. Our program is a fund of last resort because it goes above and beyond what is available through federal, state and other programs. Program guidelines and eligibility requirements are subject to change.

Program Dates

The calendar year of the program runs from October 1st through September 30th.

Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.

Proof of Emergency Situation

Individuals eligible for assistance are those who are experiencing an acute financial crisis due to a verifiable emergency and who have exhausted alternative resources. Emergency situations generally include:

Balance Requirement

Applicants must have an outstanding balance on their MUD bill of at least $100.

Maximum Grant

The maximum grant amount an applicant may receive is $500.

Applicants can receive more than one grant per program year until reaching the maximum grant amount. (10/1/2025 – 9/30/2026)

Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.

If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.

Additional Guidelines

All applicants must provide verification of income. Verification of income can be proof of enrollment in another low-income program.

Income-eligible clients must apply for all federally- funded programs when those programs are open.

Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.

Name on application must match the name (or one of the names) listed on the utility bill and must be that of an adult who is currently living in the home.

Grants can be used to cover security deposits.

Income Guidelines

Total gross household income must be at or below 200% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.

Household Size200% Monthly200% Yearly
1$2,660$31,920
2$3,607$43,280
3$4,553$54,640
4$5,500$66,000
5$6,447$77,360
6$7,393$88,720
7$8,340$100,080
8$9,287$111,440
Each add’l add$947$11,360