California American Water Hardship Program

California American Water’s Hardship Program provides one-time assistance grants to customers that are applied directly to their utility bill. Program guidelines and eligibility requirements are subject to change.

Program Dates

Open from October 1 through September 30 of the following year for services that are off or in threat of termination.

Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.

Balance Requirement

Applicants must have an outstanding balance on their utility bill of at least $100.

Maximum Grant

The maximum grant amount an applicant may receive is $750.

Applicants can only receive one grant per utility, per program year. (10/1 – 9/30)

Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.

If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.

Additional Guidelines

• Account must be residential, single home or apartment. No “cooking only”, commercial, industrial, or apartments with shared utility service.
• Name on account must be that of an adult who is currently living in the home.

Income Guidelines

家庭总收入必须等于或低于250% **联邦贫困收入指南**水平。使用我们的收入计算器来了解您的总收入（税前）是否在此计划的资格范围内。