Wastewater, Water Illinois

Aqua Illinois Customer Assistance Program (CAP)

The Aqua Illinois Customer Assistance Program (CAP) is a discount program designed to provide monthly financial assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.

Eligibility Requirements

Applicant must be a residential water and/or wastewater customer of Aqua Illinois.

Once enrolled, customers will be required to recertify their household member and income information on an annual basis to remain enrolled in the program.

Total gross household income must be at or below 150% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program. Household income should be calculated using the before tax amount for all household members, excluding minors.

Household Size150% Monthly150% Yearly
1$1,956$23,475
2$2,644$31,725
3$3,331$39,975
4$4,019$48,225
5$4,706$56,475
6$5,394$64,725
7$6,081$72,975
8$6,769$81,225
Each add’l add$688$8,250

Program Benefit

Eligible applicants receive a 70% discount on their monthly volumetric charge (all usage).

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How To Apply

Online

If you meet the eligibility criteria outlined above, the best way to begin the enrollment process is to apply online. Eligible customers may be able to complete portions of their application through Dollar Energy Fund’s online MyApp portal.

Apply Online

Phone

Alternatively, customers may begin the application process by calling 1-888-282-6816. The Contact Center is open Monday – Friday, 7 a.m. – 4 p.m. CST. Hours may be subject to change.

How To Apply

Online

If you meet the eligibility criteria outlined above, the best way to begin the enrollment process is to apply online. Eligible customers may be able to complete portions of their application through Dollar Energy Fund’s online MyApp portal.

Apply Online

Phone

Alternatively, customers may begin the application process by calling 1-888-282-6816. The Contact Center is open Monday – Friday, 7 a.m. – 4 p.m. CST. Hours may be subject to change.